Cancellation policy

This policy covers orders placed online, by phone or in person. Most of our stock is used, one-of-a-kind parts that we reserve and prepare for shipping as soon as you order, often the same day, so you can cancel an order only until it ships.

It depends on the order's status when we receive your request.

Can be cancelled: orders not yet shipped or collected, orders with a pending or failed payment, duplicate orders placed by mistake, orders with a pricing error on our side, and orders for items we can't supply.

Can't be cancelled: orders already shipped or handed to the carrier, orders collected from our warehouse, parts that have been installed (including by our local installation service), and orders paid with a stolen payment method or under a false identity.

• Orders usually ship the same day and freight pickups for engines and transmissions happen early, so the window to cancel can be just a few hours.
• During business hours, call us right away; email isn't watched every minute.
• Outside business hours, email us immediately. We handle requests in the order they arrive when we open.

• Call (669) 230-3198. This is the fastest way.
• Email southbayjdmmotors@gmail.com with your order number in the subject line, and include your name, the email used for the order, the order number, the items and the reason.

Your order is cancelled only once we confirm it by email. Contacting us on several channels won't speed it up. Refunds go to the original payment method.

• We issue approved refunds within 5–10 business days. Card and Apple Pay refunds then usually take 5–10 business days to appear, depending on your bank; PayPal refunds about 3–5 business days.
• There's no restocking fee on orders cancelled before they ship.

• Deposits for special orders, held items or installation bookings are non-refundable if you cancel, and refunded in full if we cancel.
• Cancelled orders paid by check have a $25.00 fee.
• Refusing a delivery is not a cancellation. Refused or returned orders are charged a 20% restocking fee on the invoice amount plus all return freight.

• Wrong address: we can fix it free of charge before the carrier collects the order. Once it's in transit, you pay any correction or redelivery fees, and we aren't responsible if a wrong address causes a failed delivery.
• You find a fitment problem before it ships: contact us right away to cancel. After shipping, parts that don't fit can't be returned unless we gave you wrong information.
• Item not as described: handled under our Return & Refund Policy, not as a cancellation.
• We can't deliver to your address: we ship within the U.S. only. If there's no workable alternative such as local pickup, we cancel and refund you in full.
• Shipping delays: we'll tell you, and you can choose to wait or cancel for a full refund.

• If your state gives you broader cancellation or refund rights, those rights apply.
• We're based in San Jose, California; California residents can contact the California Department of Consumer Affairs.
• Under the FTC Act and the FTC's Mail, Internet, or Telephone Order Merchandise Rule, you can cancel for a full refund if we don't ship within the time we stated.
• Residents of other states are also protected by their state's consumer protection laws and attorney general.
• Before installing a part, make sure it meets your state's emissions and inspection rules. See our Disclaimer.

We will publish our terms before you buy, answer promptly during business hours, confirm cancellations in writing, tell you if we need to cancel, refund you in full for our own mistakes, and never charge fees we haven't disclosed.

We ask you to confirm fitment, read the whole listing, cancel as soon as you know you need to, give us a correct address, not refuse orders that have shipped, and contact us before filing a chargeback.